This Shipping Policy outlines the processing, delivery times, and other important information regarding shipping for customers in Canada who purchase TRUEVITA vitamins and dietary supplements.

Order Processing Time

All orders will be processed within 1 business day after confirmation of payment. Orders placed after business hours or on weekends will be processed on the next business day.

Delivery Time

Once your order has been processed, it will typically be delivered within 6-8 business days. Delivery times may vary based on your location and other factors.

Shipping Costs

Shipping is free on every order.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the progress of your delivery.

Delays and Exceptions

While we strive to meet our delivery estimates, please note that unforeseen circumstances may cause delays. This includes extreme weather, postal service disruptions, and other events beyond our control. We appreciate your understanding in such cases.

Incorrect Address

It is the responsibility of the customer to provide an accurate shipping address. TRUEVITA is not liable for any delays or issues that arise from incorrect address information provided during the ordering process. Please double-check your address before submitting your order.

Lost or Damaged Parcels

If your order is lost or damaged during transit, please contact us at truevita.ca@gmail.com. We will assist you in resolving the issue following our policies and procedures.

For further inquiries, please refer to our FAQ page or contact our support team.